Delivery

Key information about delivery: From us to you

Bulk Bags and Small Bags

In most cases, deliveries nationwide are made by a third party haulier using a tail-lift and hand manoeuvred pump truck NOT by a vehicle with a crane offload. Therefore, we can only guarantee delivery to kerbside or in some cases onto a driveway as long as it has an adequate hard standing area and can take the weight of an 18 tonne vehicle.

The pump trolley which manoeuvres your pallet cannot go over kerbs and cannot offload onto:

• gravel or loose areas
• grass
• steep slopes
• soil areas

Please ensure there is adequate room for delivery vehicles to access your property, free from obstruction and parked cars.
Our lorry drivers will make every effort to place your bulk bag onto your driveway. Should there be obstructions as noted above; permission will need to be sought should you wish the driver to leave your bulk bag kerbside or roadside outside your property. If you have any questions regarding delivery please contact us by emailing [email protected] before ordering.

If delivery is attempted and deemed not possible due to lack of information provided by the customer or the customer’s failure to read and understand this delivery information and restrictions, then the customer will be liable for any re-delivery or return charges. These charges start from £85 + VAT.

Pallets and empty bulk bags are non-returnable and non-refundable.

Loose Products

Our loose products are only delivered within a 30 mile radius from our composting site in Chichester, West Sussex. Please contact a team member for more information or a quote on [email protected]

Delivery Contact

For delivery enquiries please contact [email protected]

Can I select a delivery date & time?

Yes, you can choose the delivery date which best suits you. This can be done on the checkout page where you will find a calendar icon you can click and select the next available delivery date. Some areas may incur a delivery surcharge which will be shown at the checkout once the delivery postcode has been entered. For deliveries needed sooner than the next available delivery date shown, or if you require time slots (extra charges will apply) please email us at [email protected] for advice.

Do you need to be present for delivery?

We recommend that somebody is present when the delivery arrives, however we can still deliver if you are not in. Our drivers are highly skilled and will determine the best place to leave your goods. Should you not be present when your goods arrive, but you have particular instructions for the placement of your goods, please specify in the special delivery instructions box, located in the checkout area. If you will not be present for delivery The Woodhorn Group Ltd cannot accept any liability for theft for unattended deliveries.