Earth Cycle has won a Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Earth Cycle met the criteria of collecting at least 50 reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.
Mike Jupp, Sales & Marketing Manager for Earth Cycle commented "We’re extremely proud to receive this award from Feefo which recognises the standard of service we consistently deliver to our customers. We endeavour to provide the best service possible to match the exceptional quality of the products we manufacture. By listening to what our customers have to say, we are able to refine the customer service experience from the point of first contact to the moment the customer receives their order from us.”
Congratulating Earth Cycle on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”
This was the first year that Earth Cycle have been using Feefo's independent review platform, which enables real customers to rate its own service and products. As well as achieving an average rating of 4.6/5 for service, Earth Cycle has received an average product rating of 4.8/5, which reflects the quality in the range of 100% Peat-Free Topsoil, Compost, Mulch, Decorative Bark, and other sustainable landscaping products to gardeners across the UK.
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.
All ratings and reviews for Earth Cycle's services and products can be viewed online at www.earthcycle.co.uk