FAQs

Delivery can be on a selected day of your choice, but the earliest we can deliver is within 5 days of ordering online. However, if you would like your order sooner and live within a 30 mile radius of Chichester, then please contact us on 01243781730 before ordering and we can try to arrange this for you.

For delivery we use an 18 tonne vehicle, which is similar to a refuse truck.

We can only lift over walls/fences and hedges if you are local to us (within a 30 mile radius of Chichester). For nationwide deliveries this would not be possible, but please see delivery instructions for further information.

We do not offer a crane delivery service for online orders, but if you are within a 30 mile radius of Chichester, then please contact us before ordering and this can be arranged.

For more information please see the delivery instructions page.

This is not a problem if you live on a hill or by a low bridge. As long as the hard standing is completely level and there is no gravel or obstruction.

We recommend that somebody is present when the delivery arrives, however we can still deliver if you are not in.

Our drivers are highly skilled and will determine the best accessible place to leave your goods. Should you not be present when your goods arrive, but you have particular instructions for the placement of your goods, then please specify in the special delivery instructions box located in the checkout area.

It is worth noting that The Woodhorn Group Ltd and EarthCycle cannot accept any liability for the theft for unattended deliveries.

We’re afraid we can’t deliver onto a gravel drive.

We’re afraid we are unable to deliver to your back garden.

There is no need to return the empty bulk bags.

Yes you are able to track your order on the palletforce website.

Kerbside is where the goods are left outside the house, on the kerb.

Yes you are able to collect from our base. To make sure we have your product in stock we do advise to call our offices beforehand.

Yes, we are more than happy to put your order through over the phone; however prices may vary, due to the admin work involved.

Absolutely, our website is 100% secure.

Yes, but additional charges for delivery may apply depending on post code.

Yes you are able to choose a delivery day, but the earliest we can deliver is within 5 days of ordering online.

However, if you would like your order sooner and live within a 30 mile radius of Chichester, then please contact us before ordering and we can try to arrange this for you.

We hope you are happy with the product, but if it is not what you expected the order can be returned to us, however due to the nature of the product the cost to return it to our site would not be refunded.

Yes you will receive a confirmation email.

Turf is a perishable product, so it will need to be laid as soon as possible.

Yes, all of our peat free composts are certificated to a PAS100 standard.

Yes both our peat free composts and manure are produced from organic materials with no additives or chemicals added. Our cow compost is also produced from our own organic dairy herd!

At 5cm depth a 1m3 bulk bag (1000 litres) will cover 20 sq/m and a 0.75m3 (750 litres) bulk bag will cover 15 sq/m.

Yes our Playchip Bark is tested to make sure they are 100% safe for sites accessed by children.

Earth Cycle Peat Free Compost is packed full of the essential nutrients contained in the organic matter and is nature's natural soil condition

Earth Cycle Peat Free Compost improves the soil structure biologically, physically and chemically, providing a better rooting environment.

If you would like the goods loose instead of in a bulk bag, it is possible. This is dependent on location, but please call our team on 01243781730 for more information and we can see if this can be arranged for you.

Yes we accept Paypal as a form of payment.

We accept all credit cards apart from American Express.

We’re afraid it is not possible to pay on delivery. All goods are paid for upon ordering.

Your invoice is sent to you in your order confirmation email.

If you are a trade customer you are able to open a credit account. For information on how to do so please contact our team on 01243781730.