FAQs

Delivery can be on a selected day of your choice, but the earliest we can deliver is within 5 days of ordering online.

Nationwide deliveries can be anytime between 7am - 6pm Monday to Friday. If you have provided an email address and/or mobile number, you will receive a message on the day of delivery when your order has been placed on the vehicle. You will also receive a message with a 2 hour time window in which your delivery will be.

All national deliveries of bulk bags will arrive on a pallet and wheeled off the back of a large 18 tonne lorry to be placed kerbside by your property. In some cases it is possible to place your bags onto your driveway, however we cannot guarantee this serviec as it is down to the driver to assess the ground surface, and distnce to the area you would like them placed. Due to the weight of the bag, these also cannot be wheeled across any loose or uneven surfaces such as gravel, grass, or broken paving. The delivery location must also be flat to remove any risk of the driver losing control of the pallet trolley and placing themselves and others at risk of any injury or harm.

For further details please visit our Delivery page.

Nationwide deliveries are made using an 18 tonne vehicle which measures 2.4m Wide, 2.5m High, and 7.3m in length.

There must be good access for delivery vehicles to reach your property otherwise your delivery may not be made. If a delivery cannot be made due to access issues then a smaller vehicle can sometimes be arranged for another day or the order will have to be returned to us.

Both options will incur a charge, but where items have to be returned to us due to insufficient details being provided when placing your order a refund will be made excluding the outward and return transportation costs which are from £80. Please fully read our delivery details before placing your order, and if you are at all unsure, please email us at [email protected] with your address details so that we can advise.

We can only lift over walls/fences and hedges if you are local to us (within a 30 mile radius of Chichester). For nationwide deliveries this would not be possible, but please see delivery instructions for further information.

We do not offer a crane delivery service for online orders, but if you are within a 30 mile radius of Chichester, then please email us at [email protected] before ordering to see if this can be arranged. For more information please see the delivery instructions page.

We are able to deliver on a Saturday but this will incur charges. Please contact us at [email protected] for these costs. We cannot deliver on Sundays or Bank Holidays..

Please contact us at [email protected] with further details and we will be happy to check if your local delivery depot can accommodate delivery to your property.

We recommend that somebody is present when the delivery arrives, however we can still deliver if you are not in.

Our drivers are highly skilled and will determine the best accessible place to leave your goods. Should you not be present when your goods arrive, but you have particular instructions for the placement of your goods, then please specify in the special delivery instructions box located in the checkout area.

It is worth noting that The Woodhorn Group Ltd and EarthCycle cannot accept any liability for the theft for unattended deliveries.

We’re afraid we can’t deliver onto a gravel drive or any other loose or soft surface.

We’re afraid we are unable to deliver to your back garden.

Unfortunately we cannot take empty bags back, however please check with your local recycling centre as many of these are equipped to recycle bulk bags.

Yes, you can track your order by using the tracking code and link sent in your order confirmation email

Kerbside is where the goods are left outside the house, on the kerb.

No, unfortunately we cannot allow members of the public onto our site due to health and safety regulations

You will be contacted to re-arrange delivery but this will incur a re-delivery charge payable at the time of arrangement.

Absolutely, our website is 100% secure.

Yes, but additional charges for delivery may apply depending on post code.

Yes you can select a delivery day of your choice, but the earliest we can deliver is within 5 working days of ordering online.

We hope you are happy with the product, but if it is not what you expected the order can be returned to us, however due to the nature of the product the cost to return it to our site would not be refunded.

Yes you will receive a confirmation email.

If you are experiencing problems ordering on our website, please email us at [email protected]. However, If your question is more urgent, please call a member of our team on 01243 781730.

Turf is a perishable product, so it will need to be laid as soon as possible.

Yes, all of our peat free composts are certificated to a PAS100 standard.

Yes both our peat free composts and manure are produced from organic materials with no additives or chemicals added. Our cow compost is also produced from our own organic dairy herd!

It is recommended that you use your topsoil as soon as you can, but if that is not possible, we advise you cover the bag with a plastic sheet and leave it no longer than a couple of days. The small bags can be left longer to be used at a later date.

At 5cm depth a 1m3 bulk bag (1000 litres) will cover 20 sq/m and a 0.75m3 (750 litres) bulk bag will cover 15 sq/m. Our bulk bag calculator can provide you with the right number of bulk bags to order based on the quantity of compost/topsoil/bark you require.

Unfortunately, we can only send out a pallet worth of small bags currently. To order/collect a smaller amount go to our stockist’s page to find a store near you that sells small bags of our compost.

Yes our Playchip Bark is tested to make sure they are 100% safe for sites accessed by children.

Earth Cycle Peat Free Compost is packed full of the essential nutrients contained in the organic matter and is nature's natural soil conditioner.

Earth Cycle Peat Free Compost improves the soil structure biologically, physically and chemically, providing a better rooting environment.

If you would like the goods loose instead of in a bulk bag, it is possible. This is dependent on location, but please email us at [email protected] with details of the quantity required and delivery address and we can see if this can be arranged for you.

Yes we accept Paypal as a form of payment.

We accept all credit cards apart from American Express.

We’re afraid it is not possible to pay on delivery. All goods are paid for upon ordering.

Your invoice is sent to you in your order confirmation email.

If you are a trade customer you are able to open a credit account. For information on how to do so please contact our team on 01243781730.