Earth Cycle has won the Feefo Platinum Trusted Service award for the 2nd year in a row!
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.
Nick Martin, Marketing Manager at The Woodhorn Group commented “Achieving this award for the second year in a row shows just how far our staff will go to provide exceptional customer service to our customers, even with all the difficulties we have faced as individuals over the past couple of years. The fact that this award from Feefo is based on the feedback from genuine Earth Cycle customers makes it even more special. It recognises how hard we have worked to provide all of our customers the best possible experience. Everyone at Earth Cycle is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers”
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.